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ASTRONOMY SOFTWARE FEEDBACK
Last updated: 27 December 2010
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This page is for user comments on Astronomy software for the Windows (including the Meade AutoStar Suite), Macintosh, or Palm OS systems. Items that are more "review" oriented will be posted on the Astronomy Software Reviews page. If you have any comments, suggestions, questions or answers to questions posed here, e-mail them to me for posting. Please use an appropriate Subject Line on your message per the Site Email Etiquette. Thanks. Remember, tips described on this site may invalidate the warranty on your telescope or accessories. Neither the submitter nor myself are responsible for any damage caused by using any contributed tips.

Subject:	AutoStar Suite Astronomer Edition Software for PC
Sent:	Saturday, December 25, 2010 12:20:43
From:	mattvg@verizon.net (mattvg@verizon.net)
Im trying to install the Autostar Suite Astronomer Edition Software for
PC that i recieved with my purchase of the Meade ETX-80AT-TC Telescope,
and i keep having the same problem while trying to install it. It gets
about 30% through and a window pops up. It says something like "choose a
drive to copy the program to." It gives the options C through L. I have
chosen the drives C, D, and E already and the same error message keeps
coming up. It says "The file D:\GSC\\N0000\0001.GSC could not be
opened." Could you possibly help me out with this?
 
Thank you.
Mike here: You probably have a bad CD. You can download the software from Meade's web site (http://www.meade.com/support/downloads.html).

And:

Thanks a lot! It worked great! I appreciate the help! Thanks for the
quick response, too!

Subject:	Auto Suite Software
Sent:	Friday, December 10, 2010 07:46:07
From:	Bob Gunnis (bobgunnis@ntlworld.com)
When I bought my Meade ETX125AT  in the UK a few weeks ago, it came with
a DVD which on it should have been the AutoStar Suite together with
Video clips on how to do various things with the scope.  On the DVD that
was packaged with mine, the AutoStar software was not on the DVD
although it said is should be on the label.  I took the time and trouble
to post the DVD back to Meade in the USA with a covering letter and my
email address.  After a couple of weeks I did get an email reply and a
day or so later, received an email saying that there must have been a
faulty batch of DVD's.  I asked Meade to post me back to the UK, a fully
working DVD and am amazed to find that the will not shop to the UK but
only to within the USA and Canada.  They also suggested that I download
and burn the software from the website which I can do  but wanted a
working DVD for back up purposes.  I was also told to contact the Meade
UK contact and sort out any warranty issues with them.  The main point
of this email is to highlight again what seems like a typical Meade
Customer Support and poor after sales service.
Kind Regards  Bob Gunnis
Mike here: Could be export laws or other legal issues involved. We are not One World yet.

And:

You could well be right about export laws, never gave that a
consideration but the guy from Meade indicated not company policy
Thanks for the reply
Mike here: Could be company policy to not violate international trade laws. Of course, there could be other reasons as well.
Subject:	re: autoguiding
Sent:	Thursday, December 9, 2010 21:12:02
From:	richard seymour (rseymour@wolfenet.com)
Is the NexImage camera willing/able to operate with the generic Windows
"web cam" driver?

If so, you will be able to autoguide with the "K3CCD Tools" imaging
program.

You can download a free trial version from:
http://www.pk3.org/Astro/index.htm

The usual camera used with Meade scopes is their "LPI" or "DSI", which
will work with K3CCD as well as Meade's own (Free) AutostarSuite program
group (mainly: Envisage).

Autostar Suite from:
http://www.meade.com/support/downloads.html
specifically:
http://www.meade.com/support/AutostarSuiteWebEdition55.exe
...which includes Envisage  (it's a big download).

good luck
--dick

And:

From:	Davis, Jim (Circuit Court Clerk) (JimDavis@jis.nashville.org)
Awesome!  I will give it a try.....thank you very much!

Subject:	autoguiding
Sent:	Tuesday, December 7, 2010 12:15:24
From:	Davis, Jim (Circuit Court Clerk) (JimDavis@jis.nashville.org)
I have an etx-90EC with autostar and would like to try my hand at
autoguiding while my Canon DSLR is piggybacked.  I have a Celestron
Neximage cam, and looked all over and can't seem to find a definitive
list of cables needed to attach my USB laptop to the mount, etc.  I'm
assuming I can use the Meade software for guiding (or anything else you
might recommend). Any other help/ideas would be greatly appreciated as
everybody on the internet seems to do their own thing.
 
Thank you!
 
Jim
Nashville, TN
Mike here: I don't know what software will autoguide with the NexImage but I'd bet the Meade software won't work with the Celestron camera. As to USB, you will need a USB-serial adapter to talk to the AutoStar #497. However, not all work reliably with the AutoStar. See the article "AutoStar and USB" on the Helpful Information: AutoStar Info page. I recommend Keyspan for use with Macs and PCs.

And:

Thank you Mike.

Subject:	Can't run ASU V 5.9
Sent:	Wednesday, December 1, 2010 03:55:09
From:	John Deriso (olgazer@jdhousehold.com)
I do have an older 3.61 version (Aug 2002) on an external (failing) hard
drive that seems to open OK from the .exe command.  But I'm worried
about pulling it into my laptop, trying it online, and screwing up my
scopes because of Meade's caution that it's "critical to use the most
current version of the updater".
John
Mike here: As long as the ASU version is not too much older than the ROM version you are trying to install, you'll be OK. However, if your AutoStar is the #497EP model, then you do need to use the latest ASU 5.9.x version. But if it is an old #497, you can use 4.6 up to version 4.3Eg.

And:

From:	richard seymour (rseymour@wolfenet.com)
Two things to try:
(a) UNinstall ASU (from the Control Panel/Add Programs  screen), then reinstall it.
 ...that may highlight any dependencies
(a) install the new version of AutostarSuite from
http://www.meade.com/support/downloads.html
..that includes updates to various Microsoft packages (such as .Net),
and that may cure the problem.   AutostarSuite includes ASU.

good luck
--dick

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